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Employment Type: Full-time Permanent
Location: Remote (Pakistan)
Working Hours: 8 AM to 4 PM (London Working Hours) 12 PM to 8 PM (PST)
Salary: As Desired

 

WHO ARE WE?

Remotely Hires Pvt. Ltd is a leading off-shoring consultancy firm dedicated to assisting UK-based businesses in outsourcing their operations to Pakistan. Our team of professionals, specializing in sales development, marketing, and account management, prioritizes a remote-first approach to ensure success. We are driven to create a significant impact on businesses from a distance, just as we do for agencies worldwide.

Job Overview – Ecommerce Support Specialist

We are looking for Ecommerce Support Specialists who are enthusiastic and creative. This position will lead you towards being Operations Manager of an international business. If your profile matches even 60 % to the description below we will encourage you to apply because we have training systems in place to polish up your skills.

Job Description:

Order Management:

  • Manage the end-to-end process of online orders, including order entry, confirmation, and tracking.

Customer Support:

  • Provide timely and effective customer support through various channels.
  • Address inquiries, concerns, and resolve issues related to orders.

Product Listing and Inventory Management:

  • Assist in creating and updating product listings on the e-commerce platform.
  • Ensure accuracy and completeness of product information.
  • Monitor and update inventory levels, coordinating with relevant departments to prevent stockouts or overstock situations.

Returns and Refunds Handling:

  • Handle returns and refund requests, ensuring a smooth process for customers.
  • Maintain accurate records of returns and refunds.

Logistics and Shipping Coordination:

  • Collaborate with logistics partners to coordinate shipping schedules.
  • Track shipments and communicate delivery information to customers.

E-commerce Platform Maintenance:

  • Ensure the e-commerce platform is up-to-date with the latest products, pricing, and promotions.
  • Support the planning and execution of promotional activities and marketing campaigns.

Customer Engagement and Loyalty Programs:

  • Implement strategies to enhance customer engagement and encourage reviews.
  • Implement and manage customer loyalty programs to enhance customer retention.

Sales Analysis and Reporting:

  • Generate and analyze sales reports, providing insights into performance and trends.
  • Identify opportunities for up-selling and cross-selling additional products to customers.

Market Awareness and Optimization:

  • Stay informed about industry trends, competitor activities, and customer preferences.
  • Analyze e-commerce data to identify areas for improvement and optimize the online shopping experience.

Content Optimization:

  • Assist in creating compelling product descriptions, images, and other content to optimize product listings.

Must Haves:

  • Uninterrupted quiet working space
  • Fast computer/laptop
  • Business casual every day
  • A good quality camera
  • High-speed internet access 5 Mbps or faster
  • Power backup (in case you don’t have power backup we will arrange your space in co-working spaces)

Why should you join us?

You want to work in an organization where you can give your best effort and improve your skills. You possess empathy and can place yourself in the shoes of the people you interact with. You have a sense of humour and know when it’s appropriate to use it. You have good verbal English communication skills with either a U.S. or UK accent. You can take your thoughts and express them in easily understandable language. You’re capable of conveying your messages in a friendly, accurate, and jargon-free manner. Other competencies we are looking for include:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure

I have applied, what’s next now?

Once you’ve applied, sit back, and relax. You can expect to hear back from us within 5 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Work from the comfort of your home and save on the commute stress
  • Access to a 24/7 co-working spaces
  • Exposure to international clients and their practices
  • Employee performance-based bonuses
  • Professional Development Training

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